Denco Technical Support

Denco Sales strives to provide premier support for its equipment and software customers. One year of
free phone support is included with most equipment and software sales. In order to provide the best
support for current customers, there are certain limits on the equipment that we can support. Check
here for a list of supported products.

Customers who purchased their equipment from other vendors or customers’ equipment that has passed
the useful life expectancy will have to purchase phone or onsite support. Phone support is available for
$75 per incident. As this equipment is past its useful life or if the customer was not trained by Denco on
proper maintenance and care of these products, we are not able to offer a guarantee as to the
outcome of the support call. You will be billed for any support given. If onsite service is needed, a
Denco Tech will be dispatched at the current hourly rate plus travel fees and the phone support fee will
be waived. If onsite service is declined or if the phone support rep determines that the problem is
beyond the scope of phone support, or if the phone support rep solves the problem, the customer will
be billed.

Electronic technical services are also available through email, and our FTP site. You may also submit a
Technical Support Request Form for faster response here. See additional links below for helpful hints,
tips, computer recommendations, and profile downloads.

Denco Tech support provides these links as a service to our
customers. While we feel they may be helpful, Denco Tech Support
and Denco Sales do not endorse or support the use of 3rd party
websites and accept no liability related to the use of them. As with
all web interactions, you must use your best judgment.